Help and Support

We’re here to make managing your financial journey with Alerus as simple as possible. Whether you need guidance on accessing your accounts, help navigating our services, or answers to specific questions, our support team is ready to assist you every step of the way.

How can we help you today?

For immediate help, call 800.279.3200.

Business Accounts

Whether your looking for help with online banking, setting up payment solutions, or accessing commercial lending services, we’ve go the tools and support you need.

Explore Business Account FAQs

Personal Accounts

Manage your personal banking with ease. Whether you need help with everyday banking, loans, or accessing your accounts online, we offer a range of resources to guide you.

Explore Personal Account FAQs

Fraud & Security

Stay protected with our comprehensive fraud prevention tools and security resources. Learn how to safeguard your accounts, detect fraudulent activiity, and report any suspicious transactions. We’re committed to keeping your financial information safe.

Explore Fraud & Security

Most common frequently asked questions

Where can I find my full account number and routing number?

You can find your account and routing number in several ways:

Online Banking:

Mobile Banking App:

Check:

Client Service Center:

What should I do if I can’t access my account or forgot my username and password?

For personal accounts:

If you forgot your password, you can reset it by

Which holidays is Alerus closed?

Alerus locations will be closed in observance of the following federal holidays.

If you need to take care of your banking during the holidays, we’ve got you covered. With our secure ATMs and Digital Banking, you can access your accounts anywhere, anytime.