{"id":3070,"date":"2024-09-06T17:23:09","date_gmt":"2024-09-06T17:23:09","guid":{"rendered":"https:\/\/f9dc7fd910.nxcli.net\/alerus\/?page_id=3070"},"modified":"2024-09-30T15:41:59","modified_gmt":"2024-09-30T15:41:59","slug":"help","status":"publish","type":"page","link":"https:\/\/f9dc7fd910.nxcli.net\/alerus\/help\/","title":{"rendered":"Help"},"content":{"rendered":"\n<section id=\"Header\" class=\"hero hero-position-1\">\n    <div class=\"container\">\n        <div class=\"hero-slider\">\n            <div class=\"hero-container blue\"><div class=\"content\">                                                        <img decoding=\"async\" src=\"https:\/\/f9dc7fd910.nxcli.net\/alerus\/wp-content\/themes\/alerus\/img\/swoosh.svg\" alt=\"alerus image accent\" class=\"hero-swoosh\">\n                            \n                        <h1>Help and Support <\/h1>\n                                                <p>We&#8217;re here to make managing your financial journey with Alerus as simple as possible. Whether you need guidance on accessing your accounts, help navigating our services, or answers to specific questions, our support team is ready to assist you every step of the way.<\/p>\n                         \n                    <\/div><\/div>        <\/div>\n            <\/div>\n<\/section>\n\n\n<section class=\"breadcrumbs\">\n    <div class=\"container breadcrumbWrapper\">\n        <p id=\"breadcrumbs\"><nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav><\/p>    <\/div>\n<\/section>\n\n<section class=\"general one-column default\">\n    <div class=\"container\">\n        <div class=\"column\"><div class=\"module\"><h2 style=\"text-align: center;\">How can we help you today?<\/h2>\n<p style=\"text-align: center;\">For immediate help, call <span style=\"color: #297894;\"><strong><span class=\"alt\"><a style=\"color: #297894;\" href=\"tel:1-833.325.3787\">800.279.3200<\/a>.<\/span><\/strong><\/span><\/p>\n<p style=\"text-align: center;\">\n<\/div><\/div>    <\/div>\n<\/section>\n\n\n\n<section id=\"Topics\" class=\"cards card-type-images nobottom add-card-border\">\n        <div class=\"container\">\n        \n                    <div class=\"card\">                    \n                    <div class=\"content align-center\">\n                        <h3>Business Accounts<\/h3>\n                        <p>Whether your looking for help with online banking, setting up payment solutions, or accessing commercial lending services, we&#8217;ve go the tools and support you need. <\/p>\n                                                    <a class=\"btn primary\" href=\"#\" target=\"\">Explore Business Account FAQs<\/a>\n                                            <\/div>\n                    <\/div>            \n                    <div class=\"card\">                    \n                    <div class=\"content align-center\">\n                        <h3>Personal Accounts<\/h3>\n                        <p>Manage your personal banking with ease. Whether you need help with everyday banking, loans, or accessing your accounts online, we offer a range of resources to guide you. <\/p>\n                                                    <a class=\"btn primary\" href=\"#\" target=\"\">Explore Personal Account FAQs<\/a>\n                                            <\/div>\n                    <\/div>            \n                    <div class=\"card\">                    \n                    <div class=\"content align-center\">\n                        <h3>Fraud &#038; Security<\/h3>\n                        <p>Stay protected with our comprehensive fraud prevention tools and security resources. Learn how to safeguard your accounts, detect fraudulent activiity, and report any suspicious transactions. We&#8217;re committed to keeping your financial information safe. <\/p>\n                                                    <a class=\"btn primary\" href=\"#\" target=\"\">Explore Fraud &amp; Security<\/a>\n                                            <\/div>\n                    <\/div>                <\/div>\n<\/section>\n\n\n<section class=\"accordion notop\">\n    <div class=\"container\">\n        <div class=\"intro\"><h2>Most common frequently asked questions<\/h2>\n<\/div>     \n        <div class=\"accordionItems  accordion-padding\" id=\"accordionItems-1\">\n            \n                    <div class=\"accordionItem\"><div class=\"accordionTitle accordionTitle-1\" id=\"accordionTitle-1-1\"><span>Where can I find my full account number and routing number?<\/span><\/div>\n                    <div class=\"accordionCopy accordionCopy-1\" id=\"accordionCopy-1-1\"><p>You can find your account and routing number in several ways:<\/p>\n<p>Online Banking:<\/p>\n<p>Mobile Banking App:<\/p>\n<p>Check:<\/p>\n<p>Client Service Center:<\/p>\n<\/div><\/div>\n                \n                    <div class=\"accordionItem\"><div class=\"accordionTitle accordionTitle-1\" id=\"accordionTitle-2-1\"><span>What should I do if I can&#8217;t access my account or forgot my username and password?<\/span><\/div>\n                    <div class=\"accordionCopy accordionCopy-1\" id=\"accordionCopy-2-1\"><p>For personal accounts:<\/p>\n<p>If you forgot your password, you can reset it by<\/p>\n<\/div><\/div>\n                \n                    <div class=\"accordionItem\"><div class=\"accordionTitle accordionTitle-1\" id=\"accordionTitle-3-1\"><span>Which holidays is Alerus closed?<\/span><\/div>\n                    <div class=\"accordionCopy accordionCopy-1\" id=\"accordionCopy-3-1\"><p>Alerus locations will be closed in observance of the following <span style=\"color: #297894;\"><a class=\"rte-link fcb-link\" style=\"color: #297894;\" href=\"https:\/\/f9dc7fd910.nxcli.net\/alerus\/holiday-hours\/\">federal holidays<\/a><\/span>.<\/p>\n<p>If you need to take care of your banking during the holidays, we\u2019ve got you covered. With our secure\u00a0<abbr>ATM<\/abbr>s and Digital Banking, you can access your accounts anywhere, anytime.<\/p>\n<\/div><\/div>\n                        <\/div>\n    <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":21,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3070","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/f9dc7fd910.nxcli.net\/alerus\/wp-json\/wp\/v2\/pages\/3070","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/f9dc7fd910.nxcli.net\/alerus\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/f9dc7fd910.nxcli.net\/alerus\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/f9dc7fd910.nxcli.net\/alerus\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/f9dc7fd910.nxcli.net\/alerus\/wp-json\/wp\/v2\/comments?post=3070"}],"version-history":[{"count":39,"href":"https:\/\/f9dc7fd910.nxcli.net\/alerus\/wp-json\/wp\/v2\/pages\/3070\/revisions"}],"predecessor-version":[{"id":37465,"href":"https:\/\/f9dc7fd910.nxcli.net\/alerus\/wp-json\/wp\/v2\/pages\/3070\/revisions\/37465"}],"wp:attachment":[{"href":"https:\/\/f9dc7fd910.nxcli.net\/alerus\/wp-json\/wp\/v2\/media?parent=3070"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}